Between styles solely on our site, exclusive discounts, to easy returns and personalized customer service, our site is the best place to get your AWJ on!
Timeless Beauty, elegant designs, genuine gemstones ... AWJ styles are always in fashion.
Exclusive Designs and Gemstones
Did you know there are exclusive designs only available on our site? From your favorite styles with exclusive stones, to only-on-our-website designs, to your favorite artisans, like Fritz Casuse, the best place to find and buy these country-Western styles is on americanwestjewelry.com.
Americanwestjewelry.com is YOUR destination for the highest quality genuine gemstone and sterling silver southwestern and western jewelry! Our team is dedicated to providing an amazing shopping experience, from updating the site with new designs, new stone choices, featured Exclusive designs, and making sure we are in stock on your favorite designs. Count on our team to make your holiday shopping adventure fun and stress free! — Carolyn
Exclusive Discounts
It’s the only place to score the best discounts on that piece you have been eyeing (we get it, we love them too!). Did you know that when you sign up to receive our emails and text messages, you’ll get discounts that ONLY our subscribers get?
https://americanwestjewelry.com/pages/newsletter-sign-up
Easy Returns
Our return policy is easy and straightforward. If for any reason, you may return your piece for free within 30 days. Unhappy with any aspect of the piece you recieve? Just changed your mind? Within 30 days, simply request a return from Your Orders page and we’ll provide a return label for you, no questions asked.
Personalized Customer Service
In our commitment to exceptional customer service, we are growing our service care team to take care of our AWJ community. Please welcome Kara to the team! And don’t worry folks, Laura is working closely with Kara, getting her up to speed to ensure all of your service needs are taken care of. The personalized service you’ve come to know & expect is on the top of our list. We know why you keep coming back to us, and we appreciate your business. Our care team is here for you!
Kara is thrilled to partner with Laura to provide you with the same superior level of service you have come to expect from AWJ. Kara has a Southwestern history of her own. She’s an east coast girl who spent many years living out West in Durango, Colorado and Park City, Utah, traveling frequently to inspired locales like Jackson Hole, Wyoming, Santa Fe, New Mexico, and Scottsdale, Arizona. (Jackson Hole is her happy place!). She has 20+ years of retail & customer service experience, starting her career with Polo Ralph Lauren buying beautiful and distinctive decor from the Land of Enchantment for their stores in the great golden West. She’s thrilled to be here and excited to get to know you.
What YOU Say
With over 3,300 reviews and counting, we’re proud of our commitment to you, and grateful for your loyalty.
Here are just a few of the many comments we have received from our loyal customers:
- “Couldn't be happier with my new piece from American West!”
- “I have bought a lot of American West jewelry and I was very impressed with the care I received. I will definitely continue shopping with American West after receiving such stellar customer service”
- “I can HIGHLY RECOMMEND this wonderful company as I’ve been a customer for over 30 years and have NEVER had an issue! The jewelry is very high quality and so is this company!”
But you don’t have to take our word for it. See for yourself, here.