Please Note

Your email service provider may be affecting email delivery for your recent order.

• Please refer to your My Account page for the most up to date information about your order. 

• If you don’t have an Account, you can track your order here

• Be sure to add customerservice@americanwestjewelry.com and americanwest@americanwestjewelry.com to your email contacts. 

• Also check your email spam folder. 

Return to Top

How to Contact Us

Phone: 1-800-827-6543

customerservice@americanwestjewelry.com

You can also contact us through the American West Jewelry Facebook or Instagram pages.

As well as the Contact Us Form

Return to Top

The Customer Service Team

We’re Here to Help

For 40 years American West Jewelry has been crafting heirloom quality jewelry in Albuquerque, New Mexico USA. We take pride in our work and hope our jewelry brings you joy for years to come. 

Lawrence and Laura are here to help you with any questions you may have.

Lawrence Ibarra
lawrence@americanwestjewelry.com
1-800-827-6543 x218

Laura Robinson
laura@americanwestjewelry.com

Personal Shopper Jewelry Stylist

A Complimentary Service

Laura has decades of experience in jewelry and retail. We hired her on the spot 18 years ago at the Gaylord Texan Carolyn Pollack Sterling Gallery. Born and raised in Texas, Laura is in the heart of Cowtown aka Fort Worth & Big D, Dallas! She has decorated her casa with all things Southwest, and dresses with Cowgirl style too! When she’s not helping someone find an iconic Squash Blossom Naja necklace, she enjoys keeping her new kitten, Goldie, out of the garden. As AWJ’s resident Personal Shopper Stylist, Laura can assist you to select a legendary gift or something special for You!

How it works: 

  • Contact Laura at laura@americanwestjewelry.com
  • Share your gift and personal jewelry interests and learm about AWJ from one of the experts
  • Enjoy your new discoveries and know you can reach out anytime

Return to Top

Jewelry Care

Jewelry Care Instructions:

Like all fine jewelry, the sterling silver and stone jewelry in the Relios Jewelry collection should be handled carefully. It should be stored in a plastic bag, dry and wrapped in tissue paper, when not being worn or displayed. Simply clean your sterling silver with a silver polishing cloth when necessary, but it should never be subjected to silver dips, any chemical solutions or ultrasonic cleaners, as these substances can cause the stone to discolor.

No substance containing chemicals or oils (such as common household cleaners, soaps, shampoos, chlorine, etc.) should come in contact with the silver or stone, as both can be damaged by the harshness of these chemicals. It is never a good idea to wear any of your jewelry or watches in a swimming pool.

Pave care instructions:

  1. Apply toothpaste to a moistened, soft-bristled toothbrush.
  2. Using a gentle brushing motion, clean the pave’ area carefully, avoiding the polished sections of the piece and the stone.
  3. Rinse in cool water and air dry completely.

Rayon Cord care instructions:

The best method for washing the rayon cords is handwashing in Woolite or baby shampoo with cool water and hang drying.

Return to Top

Anti Tarnish Bags

Protect and Enjoy Your Jewelry for Years to Come

Your jewelry has been packaged in a special anti-tarnish plastic bag made with a non-toxic film that includes bonded copper particles which absorb and neutralize the gases that tarnish silver and other precious metals. This reclosable bag protects your jewelry for years, even after opening and closing it multiple times. For best results, we recommend you use a polishing cloth after wearing your jewelry, when needed, and returning your piece to this bag for storage.  When the bag’s copper color turns gray, it is time to replace the bag. We want you to enjoy your sterling silver jewelry for years to come!

Sterling Silver Anti-Tarnish Bag and Polishing Cloth 13 Piece Set

The set includes 12 Anti-Tarnish Bags in three sizes:

Four  2″ x 3″ 
Four  4″ x 4″
Four  6″ x 6″

Plus one 8″ × 9″ double layer Polishing Cloth.

Ask your Customer Service Rep for Product No. 8-2600-183, or order online here.

You can see more AWJ Accessories here.

Return to Top

Returns & Exchanges

30-Day Money Back Guarantee Returns

We want you to be delighted by your new jewelry. If for any reason you are not, return it to us within 30 days of your purchase along with a copy of your sales receipt and well refund your purchase, excluding shipping. We promise a no hassle process. Simply use the return form and shipping label at the bottom of your invoice which will be included with your shipment. 

Exchanges

If the jewelry you receive is damaged or defective, you can either return the merchandise for a full refund (including shipping) or we can send you a replacement piece at no extra charge. You will need to notify us of the problem and send your jewelry back along with a copy of your sales receipt within 30 days of purchase. Use the return form and shipping label at the bottom of your invoice which will be included with your shipment.

Return to Top

Warranty & Repairs

One Year Limited Warranty

Relios jewelry designs are guaranteed for one year under normal consumer use. Original proof of purchase is required. Alterations by a third party will void warranty. Please note we will only repair Relios hallmarked items.

The warranty does not apply to damage caused by accident, abuse, or misuse.  Immersing your jewelry in chlorine (swimming), silver dips, chemical solutions, or ultrasonic cleaners will void warranty as it will alter the finish and cause damage to the gemstones.

After one year Relios offers repair services for a small fee. For additional information please  contact us via e-mail at customerservice@carolynpollack.com or by phone at 1-800-827-6543.  Customer is responsible for return shipping costs of $5.95. Please send a check or money order for this and the repair charge. Customer is responsible for return shipping costs of $5.95. Please send a check or money order for this and the repair charge.

Also, please retain the tracking number for your records as it is proof of shipment to us and can be used for proof of delivery as well.

The online Warranty Registration form is here

And can also be accessed from your Account page

Relios Repair Department

6815 Academy Parkway West NE

Albuquerque, NM 87109

Post-Warranty Repairs
After the one year warranty, we will repair any piece of jewelry that has our Relios hallmark for a small fee. Please send your item for repair to the address below and enclose a check for the repair fee plus $5.95 for shipping. If sending multiple items, pricing below is per item.

Repair Prices
The below repair fees will apply after the one-year warranty expires.

Replace Stone: if stone not included in return
$20.00

Replace Stone: if stone is still good and returned with piece
$20.00

Replace Earring Parts: clips, clasp or posts on earrings (per earring)
$15.00

Restringing
$20.00

Adjust or Repair Hinged Bails
$20.00

The below repairs are not covered under the one year warranty. Fees listed below will apply.

Ring Sizing: up to 1/2 size
$20.00

Ring Sizing: 1 whole size (maximum)
$20.00

Buff & Clean
$15.00

Shorten/lengthen link or beaded bracelet
$20.00

Shorten/lengthen beaded necklace
$20.00
(Lengthening beaded necklaces are subject to request and may have an additional fee)

Return to Top

Shipping and Delivery

We offer FREE standard shipping on all orders!

JUST ADDED! We now offer FedEx 2 Day shipping for only $8!

Need your jewelry sooner? FedEx Overnight is now only $28.

 We strive to ship ALL orders within 1 business day* of placing an order.

The following shipment delivery days are taken into consideration AFTER the processing of the order has occurred.

USA SHIPPING RATES*** 
STANDARD: USPS First ClassFREE5-7 Business Days
FedEx 2 Day$8.002 Day Shipping
FedEx Overnight$28.00Overnight Shipping

 *Please note business days are Monday through Friday

**Due to the heavy volume of orders on some business days and holidays, processing may be delayed during these times. Orders will be processed as quickly as possible.

***For the Continental United States. Alaska, Hawaii and Puerto Rico prices differ.

Return to Top

Find Us at Macy’s

CALIFORNIA
Temecula Promenade Macy’s – 40780 Winchester Rd, Temecula, CA 92591

Palm Desert Westfield Palm Desert Macy’s – 72780 CA-111, Palm Desert, CA 92260

Roseville Galleria Macy’s – 1197 Galleria Blvd, Roseville, CA 95678

Ventura Macy’s – 477 S Mills Rd, Ventura, CA 93003

North County Fair Macy’s – 220 E Via Rancho Pkwy, Escondido, CA 92025

Carlsbad Plaza Camino Real Macy’s – 2559 El Camino Real, Carlsbad, CA 92008

Valencia Town Center Macy’s – 26450 McBean Pkwy, Santa Clarita, CA 91355

Walnut Creek Broadway Plaza Macy’s – 1301 Broadway Plaza, Walnut Creek, CA 94596

Monterey Del Monte Center Macy’s – 100 Del Monte Center, Monterey, CA 93940

Westfield Valley Fair Macy’s – 2801 Stevens Creek Blvd, Santa Clara, CA 95050

COLORADO
Denver Park Meadows Macy’s – 8455 Park Meadows Center Drive, Littleton, CO 80124

GEORGIA
North Point Macy’s – 5000 North Point Cir, Alpharetta, GA 30022

Mall of Georgia Macy’s – 3333 Buford Dr, Buford, GA 30519

Town Center at Cobb Macy’s – 400 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144

INDIANA
University Park Macy’s – 6501 North Grape Rd, Mishawaka, IN 46546

NEW MEXICO
Albuquerque Coronado Center Macy’s – 6600 Menaul Blvd NE, Albuquerque, NM 87110

OREGON
Washington Square Macy’s – 9300 SW Washington Square Rd, Tigard, OR 97223

TEXAS
Barton Creek Square Macy’s – 2901 N Capital of Texas Hwy, Austin, TX 78746

Return to Top

Privacy and Security

Relios, Inc. and American West Jewelry

Below are our online policies for Security, Privacy, Copyright, COPPA, and Ethics. If you have any questions or comments, please feel free to ask.

Security

This and all Relios, Inc.  Websites use SSL 3.0, RC4 with 128 bit encryption (High); RSA with 768 bit exchange. Certificates for security are provided to our server by VeriSign.

Privacy 

How we handle the information we gather when you visit our website.

Web server activity logs – Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:

The name, domain, and numerical Internet address of the “host” computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet. For example, your host computer’s name is Harriet and its numerical address is 63.145.212.102;

The date and time you accessed our site;

The Internet address of the web page that you came from;

The page you requested from our site and the number of characters sent to your computer; and

The information your web browser software sends as its so-called “User Agent,” which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.

It is impossible to determine the actual identity of an individual user from this information. The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site’s organization, performance, and usefulness.

Electronic mail – When you send us personal identifying information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information), we use it to respond to your requests. We may forward your email to individuals who are better able to answer your questions. We do not retain or distribute lists of email addresses to any parties outside of Relios, Inc. In no event, do we distribute lists of email addresses.

Online surveys – When you voluntarily provide us with personal information as part of an online survey, we use it to perform various quantitative and qualitative analyses to improve customer service and satisfaction. You are under no obligation to participate in such surveys. Non-participation will not inhibit your use of our website in any way. If you provided the information to us in error, you may request its removal at any time.

Ordering products – When you voluntarily provide us with personal information such as name, shipping and billing address, and credit card number when ordering products online, we use the information to fulfill your order. We may forward the information to other computer systems (such as secure electronic commerce servers) to complete the requested transaction.

Marketing information – We may collect information from you, with your permission, that will allow us to provide various customer services, such as promotional materials and product or service availability notices. We will remove such information at your request.

Collection and release of gathered information – We want to make it clear that we will not obtain personal identifying information about you when you visit our web sites, unless you choose to provide such information to us. We do not attempt to identify individual users or share any information we receive with any parties outside of Relios, Inc. The only exceptions to this are: officially authorized law enforcement investigations wherein Relios, Inc. has been served with an appropriate warrant to provide specific information, or a suspected attempt to deliberately circumvent our system’s security with the intent to gain unauthorized access or to do physical damage for example, an attack by hackers. In this case, collected information associated with a suspected intruder will be provided to the FBI.

Retention of Collected Information

Cookies – Some applications may save a “cookie” on your computer’s hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online “shopping basket.” We do not retain any record of “cookies” beyond what is necessary for running the application.

Web server activity logs – Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.

E-mail – Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete our response. The email itself may be retained in an archival form.

Online surveys – Information collected via online surveys may be maintained at our discretion for an indefinite period of time. Marketing information – Such information may be maintained at our discretion for an indefinite period of time.

Copyright

All content provided on this web site, including but not limited to button icons, formatting, graphics, images, logos, software, and text, is copyrighted by Relios, Inc. under United States law and is protected by worldwide copyright laws and treaty provisions. Any reproduction, modification, storage in a retrieval system or retransmission, in any form or by any means, electronic, mechanical, or otherwise, for reasons other than personal use, is strictly prohibited without prior written permission.

You are welcome to make a link to any of the Relios, Inc. web pages published on the Internet. There is no need to request permission.

Use of the Relios, Inc. and American West Jewelry logos and branding is strictly prohibited without written permission.

COPPA

Relios, Inc. does not operate a commercial Web site directed to children under 13. We do not collect personal information from children. We do not have actual knowledge that we are collecting personal information from children. If at a future date Relios, Inc. establishes or provides services on a website that in any way meets the criteria of the Act, Relios, Inc. will ensure that full compliance is met by Relios, Inc. in every aspect of the Act. Compliance

Ethics Statement

Relios, Inc. depends on the skills, abilities and commitments of all employees, but also on their integrity and collective common sense. Our employees are involved with our customers, suppliers, fellow employees, shareholders, and the community in which we operate.

Relios, Inc. pledges to: Increase customer satisfaction by providing customers with quality products and services that are innovative and responsive to their requirements. Treat our suppliers fairly, honestly, and objectively. Treat our employees in a fair and even-handed manner and foster an office culture that is diverse and is based on trust, mutual respect, teamwork, and integrity. Aggressively pursue growth and profitability, while always keeping ethical standards in the forefront of our activities. act ethically and as responsible and responsive corporate citizens in compliance with the law In the community of which we are a member. Relios, Inc.’s employees are encouraged to seek guidance or to report suspected violations of our standards. All calls are treated confidentially to the extent permitted under the law.

Return to Top

Terms of Use

Your Use of This web site is Governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of the Relios, Inc. web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Relios, Inc. website.

These Terms and Conditions May Change. Relios, Inc. reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Relios, Inc. web site following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this web site.

Copyright Notice 

All of the content you see and hear on the Relios, Inc. website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Relios, Inc., one of its affiliates or by third parties who have licensed their materials to Relios, Inc.. The entire content of the Relios, Inc. web site is copyrighted as a collective work under US copyright laws, and Relios, Inc. owns a copyright in the selection, coordination, arrangement and enhancement of the content.

The content of the Relios, Inc. website, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the content, provided you (1) only use these copies of the content for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Relios, Inc. reserves complete title and full intellectual property rights in any content you download from this web site.

Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Relios, Inc.

Submissions

We welcome your comments regarding the Relios, Inc. website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to Relios, Inc. shall be and remain the exclusive property of Relios, Inc. Your submission of any such comments shall constitute an assignment to Relios, Inc. of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the comments. Relios, Inc. will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

Colors

We have done our best to display as accurately as possible the colors of the products shown on the Relios, Inc. website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Correction of Errors and Inaccuracies

The information on the Relios, Inc. web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.

Enforcement of Terms and Conditions

By accessing and using the Relios, Inc. website, you agree that your access to and use of the Relios, Inc. web site is subject to these Terms and Conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State New Mexico, United States of America.

Return to Top

Sales Inquiries

Affiliate and Other Sales

(800) 827-6543 ext. 218

customerservice@americanwestjewelry.com

President and CEO/Official Dealer Sales 

1-800-827-6543 ext. 205 for Bill Pollack

bpollack@carolynpollack.com

Return to Top

General Disclaimer

Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no rain checks are available. Not valid on prior purchases, gift cards, gift certificates, taxes or shipping and processing charges. The consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Buy One Get One offers apply a portion of the discount amount to each of the items. Relios, Inc. has the right to end or modify any promotion at any time. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.

Return to Top